Support
Last updated: March 30, 2026
Contact Us
Need help? Reach out to us at support@risekinetic.com. We aim to respond within 48 hours on business days.
Frequently Asked Questions
How do I delete my account?
Go to Settings → Delete Account. This permanently removes your profile, all challenge completions, badges, streaks, and friend connections. This action cannot be undone. If you're a Premium subscriber, make sure to cancel your subscription first.
I lost my streak — can it be recovered?
Streaks are tracked automatically based on daily challenge completions. Unfortunately, we cannot manually restore streaks at this time. Premium users may have access to streak protection features in the future.
How do I cancel my Premium subscription?
Go to Settings → Manage Billing. This opens the Stripe Customer Portal where you can cancel, update your payment method, or view invoices. Your Premium access continues until the end of the current billing period.
Can I change my email address?
If you signed in with Google, your email is managed by Google. If you signed in with email OTP, contact us at support@risekinetic.com and we can help you update it.
How do friend requests work?
You can send a friend request using another user's email address. They'll see a pending request on their Friends page and can accept or decline. Once connected, you can see each other's streaks and progress.
I was charged but didn't receive Premium access
First, try signing out and back in — subscription status is synced on login. If the issue persists, email us at support@risekinetic.com with your email address and we'll resolve it promptly.
Your Data Rights (GDPR)
Under the EU General Data Protection Regulation, you have the right to access, correct, export, or delete your personal data. To exercise any of these rights, email privacy@risekinetic.com with the subject line "GDPR Data Request" and specify which right you'd like to exercise. We will respond within 30 days.
Data export: Request a copy of all personal data we hold about you in a machine-readable format (JSON).
Data deletion: You can delete your account directly in the app (Settings → Delete Account), or request deletion via email. Both methods permanently remove all your data.
Data correction: Update your profile information directly in the app, or contact us for data we manage on the backend.
Bug Reports & Feedback
Found a bug or have a feature idea? We'd love to hear from you. Email support@risekinetic.com with a description of the issue or suggestion. Screenshots are always helpful.